Frequently Asked Questions

1. Are there any fees for using the real estate agent matching service?

No, the real estate agent matching service is 100% free for buyers and sellers!  We are not compensated by buyers or sellers directly.

2. Am I under any obligation to choose any of the realtors or real estate agents that I’m matched with?

No!  You do not have to select any of the realtors and/or real estate agents that our referral agent(s) match you with.  

3. What do I do if I don’t like any of the agents that I’m matched with?

Just let us know and we can find you new matches until you find one you like.  If you’re still unhappy, you can choose to stop the service. 

4. How does the real estate agent matching service work?

The process is very simple… you sign up online and then referral agents submit your information to our two partnering networks (Referral Exchange LLC and Real Estate One). After submitting the form, a representative will contact you to confirm your interest.  Once your interest in confirmed, you will be matched with 1-4 real estate agents near you.  From there, you can decide how you’d like to communicate with your matches.  You may decide to speak with them on the phone, text, email, IM, or even use video conferencing when available.*                                                                         

5. Do you work with top-rated realtors and real estate agents?  

Yes, The Referral Exchange LLC works with real estate agents who are in the top 5% rated in their markets.

6. How many clients does your partnering networks serve and what type of dollar volume are they transacting?

Between The Referral Exchange LLC and Real Estate One, our partner networks serve over 250,000 clients a year and close over a billion dollars in real estate transactions annually.

7.  What type of clients or client budgets do you accept?

Our partner networks and agents work with buyers in ALL markets, ALL budgets, and ALL levels of real estate experience.  Our partnering agents work with first time home buyers to seasoned real estate investors and they help clients in all income brackets, from buying an affordable starter home to buying or selling a large mansion or multifamily investment portfolio.   

8. How do we contact Agent Duel if we have additional questions?

Please see the contact information listed at the bottom page or visit our “Contact Us” page from the top menu.

Contact Us

If you are an Agent Duel client or if you have a question or customer service issue, please email us at and representative will respond to your customer service request as soon as possible. We look forward to helping you and providing you with excellent customer service!


(800) 407-8637



Mon – Fri  8 am -10 pm.
Sat 9 am – 2 pm

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